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PEOPLE MANAGEMENT PRACTICES: Displays to Accompany Survey Findings July, 2000 - page 28 / 31

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28 / 31

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© 2001 Readership Institute

Real Effect of Employee Retention

   Employee Satisfaction & Retention

Agent tenure 200% longer than industry average

Agent productivity 150% higher than industry average

7% employee turnover rate

Two-thirds lower than industry average

Most productive organization reflected by home office cost per $1,000 of face value premiums sold

 Customer Satisfaction & Retention

93% customer retention

98% customer retention in auto

95% customer retention

Company

State Farm

USAA

Northwestern Mutual Life

© 2001 Readership Institute

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