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Enhancing HR Value to the CEO: Strategies for Matching Strategy to Capability - page 12 / 60

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Five Dimensions of a Strategy Map

(adapted from BCS Collaborative, Inc., 2001)

Human Capital Effectiveness

Human Resource Efficiency

Shareholder Value

Financial Perspective

Customer Perspective

Internal Process Perspective

Learning & Growth Perspective

Customer Satisfaction

Employee Satisfaction

Manage Operating Efficiency

Two Tiers of Learning and Growth

Competencies

Strategic Alignment / Motivation

Cultural Climate

Team Integration

Leadership

Deliver World Class services

Manage Customer Relationships

WORK CAPABILITY

Copyright © Laske and Associates, LLC, 2002

Enablers

“Meta-Enablers”

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