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Inside This Issue

Policy and Practice Updates . .2-3 Office Wise . . . . . . . . . . . . . . . . . 4 Striving for Quality

Excellence

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Plan Facts & Features . . . . . . . .6-7

Aetna’s Education Site for Health Care Professionals . . . . . 8

Prescription Medications & Pharmacy Management . . . . . . 9

Mid-Atlantic News . . . . . . . .10-11

Options to reach us

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Go to www .aetna .com Select “Health Care Professionals” Select “Medical” Select “Log In” or “Register Now!”

Or call our Provider Service Center:

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1-800-624-0756 for HMO-based benefits plans, Medicare Advantage plans and WA Primary Choice plan

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1-888-632-3862 (1-888-MDAetna) for all other plans

23.22.807.1-MA (9/09)

SEPTEMbEr 2009 VOlUME 6, ISSUE 3

Aetna OfficeLink Updates

Mid-Atlantic Region

Five reasons to check out our www.AetnaEducation.com is here!

You told us that easy access to training and resources is important. As a result, you can now enjoy new, dynamic features on Aetna’s Education Site for Health Care Professionals. See what the “buzz” is all about – log in today.

Here are five reasons you’ll want to add www.AetnaEducation.com to your list of most frequently used websites:

  • 1.

    Easy to log in and navigate

  • 2.

    Simple course enrollment

  • 3.

    Intuitive search functionality

  • 4.

    New podcast structure

  • 5.

    Effortless “Share this site with a

colleague” functionality

Rest assured that although you’ll see new features, you’ll still be able to enjoy the ones to which you’ve grown accustomed, including:

enhanced Education Site

Be sure to check the site often, as we’re continually updating our educational offerings to meet your needs. So don’t delay – start learning with us today.

View our course catalog at http://aetnaofficelink. providerpreference.com/files/ Education_Catalog.pdf.

Win an Apple® iPod touch®

Visit our site and you’ll have the opportunity to be automatically entered into a contest to win* an Apple iPod touch mobile digital device. We will give away one iPod touch each week, beginning August 25, 2009, through October 13, 2009. We will automatically enter you into the contest, based on whether you are a new registrant to the site or a current user who received a new ID and password.

*See applicable rules at www.AetnaEducation.com.

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Free CME courses

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Office staff courses that help improve ease of administration

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Our calendar of live, online webinars Recorded events

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Valuable reference tools that make your job easier, such as “How to read a member ID card”

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