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Striving for Quality Excellence

Wanted: better communication

between treating practitioners

Primary care physicians continue to be concerned that they do not regularly receive reports about their patients’ ongoing evaluation and care from other practitioners and facilities, according to the results of a recent physician survey.1

The increased focus on patient safety in the medical community also underscores the critical nature of improving collaboration.

Sharing patient information We offer several tools to help you share progress notes and discharge summaries

with other treating practitioners. These forms, which can help you share information about a patient’s diagnosis, medications or status, include:


Physician Communication Form Specialist Consultation Report



Behavioral Health/Medical Provider Communication Form

You can find these forms on our secure provider website via NaviNet by choosing

“Aetna Support Center,” “Forms Library, then “Provider Communications Forms.”

Collaboration improves outcomes Increased treatment compliance and improved outcomes have been attributed, in part, to collaboration between providers.2 In addition, primary care physicians rate the quality of communication as an important factor when choosing a specialist to whom they can refer their patients.3


Aetna annually conducts physician practice surveys to assess primary care practices’ attitudes and perceptions on key interactions with us. The surveys, which are administered by a third-party vendor (The Center for the Study of Services), are faxed and/or emailed to select practices with 30 or more Aetna patients. The surveys are performed at the National Committee for Quality Assurance (NCQA)-accredited market level for practices contracted for all Aetna products. Surveys are conducted at the regional level for practices participating in Aetna PPO-based plans only.


Grey N, Maljanian R, Staff I, Cruzmarino de Aponte M. Improving care of diabetic patients through a collaborative care model. Conn Med, January 2002, 66(1), 7-11.

Felker BL, Chaney E, Rubenstein LV, Bonner LM, Yano EM, Parker LE, Worley LL, Sherman SE, Ober S. Developing effective collaboration between primary care and mental health providers. Prim. Care Companion J Clin Psychiatry, 2006, 8(1), 12-16.


Dawson S. Interprofessional working: communication, collaboration... perspiration! Int J Palliat Nurs.; October 2007, 13(10), 502-5.

HEDIS® 2009 results available

Thank you for your help with our Healthcare Effectiveness Data and Information Set* (HEDIS) 2009 data collection efforts.

We have submitted our data in accordance with National Committee for Quality Assurance (NCQA) reporting requirements. View our 2009 HEDIS results at: www.aetna.com/members/ health_wellness/support_tools/quality_ report_cards.html.

Aetna annually collects HEDIS data from claims, encounters and other administrative data, as well as from chart reviews for certain clinical measures. We analyze these results to identify opportunities for improvement, so we can design and implement quality improvement activities accordingly.

*HEDIS is a registered trademark of the National Committee for Quality Assurance.



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