ADB. 2005. African development Report. 2005: Public Sector Management in Africa. Published by the African Development Bank; New York: Oxford University Press.
Aucoin, P. and Heintzman, R. 2000. The dialectics of accountability for performance in public management reform. International Review of Administrative sciences, 66(1): 45-55
Auriacombe, C. and Mouton, J. 2007. Qualitative Field Research, Journal of Public Administration, 42(6): 441-457
Bailey, K.S. 1986. Objectives of Theory of Public Administration: Theory and Practice of Administration. Philadelphia: American academy of political science.
Basu, R. 1994. Public Administration: Concepts and theories. New Delhi: Sterling Publishers.
Bernt, W. and Owen, S. 2000. The Ombudsman in Canada, in Gregory and Giddings (eds) Righting the Wrongs: Ombudsman in Six Continents. Amsterdam: IOS Press
Blair, H. 2000. Participation and Accountability at the Periphery: Democratic Local Governance in Six Countries. World Development, 28(1): 21-39.
Brynard, P.A. 1996. Realities of Citizen Participation. In Bekker, K. (ed.) Citizen Participation in Local Government. Pretoria: J.L. Van Schaik.
Bryner, C.G. 2003. Public Organisations and Public Policies. In Peters, G. and J. Pierre (eds), Handbook of Public Administration. London: SAGE.
Caiden E.G. 1983. International Handbook of the Ombudsman: Country Surveys. London: Greenwood Press.
Cloete, J.J.N. 1981. Introduction to Public Administration. Pretoria: J. L. Van Schaik
Cloete, J.J.N. 1993. Public Administration and Management. Pretoria: J. L. Van Schaik
Cloete, F., Wissink, H. and De Conning, C. 2006. Improving Public Policy. 2nd Pretoria: Van Schaik.
Crook, C. R. 2003. Decentralisation and Poverty Reduction in Africa: The Politics of Local-Central Relations. Public Administration and Development 23 (1): 7-16.
Daly, M. 1987. Accountability among Senior Civil Servants. Dublin: Institute of Public Administration.