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International Referred Research Journal, October,2010.ISSN- 0974-2832VoL.II *ISSUE-21

information that you will be looking for include: · Is it safe? · Does it do what I want? · Does it meet the required standards? Businesses thereforebene it from working with IBMto meet standards,because:· Standardsprotect consumers’ fundamental righttosafety, the right tobeinformedand the right to choose. These rights relate to products, services, processes and materials.·Standardization promotes effective research and development, and makes productseasier touse.·Standardizationrelies on all sections of society being involved in standards, providing an opportunity for everyone to share knowledgeand maketheir voiceheard.Businesses that do not focus on qualitywill quickly find that there are costs to be paid. Examples ofthese costs include waste due to products being badly made and therefore not beingable tosell them. The reputation ofa business will quickly deteriorate as a result of poor quality work. It is very important for UK businesses to be associated with quality. Today, there is greater competition from abroad. Standards are continually changing so it is important for businesses to keep up. Implementingaquality system– internal A system is a group of interrelated parts that make up a whole. A quality system therefore consists of parts (such as policies and processes) designed to ensure quality. A variety of organizations work with IBM to create standards for QMS. The standard specifies requirements for a QMS where an organization: i. needs to show that it can consistently provide products that:a) meet customer requirements b) meet anylegal requirements.ii. aimstoimprovecustomer satisfaction as a result of applying the system. This includes continually improving the system. ISO 9001 sets out eight quality management principles. These include:

any issues with IBM.2. Use supporting literature and software tools to help understand, develop and implement QMS.3.Involve topmanagement (heavily) in developing a qualitymanagement plan. Typicallya QualityManagerwill beresponsible for the initiative.4. The Quality Manager can be trained in ways of implementing the standard.5.The QMS isthen created and put into practice.6.When the organization feels con ident it is meeting the standard, it informs an assessor, who will assess the effectiveness of the QMS. Ifit meets thestandard a certificate will be awarded. This is subject to regular reviews. Implementing aqualitysystem– external Internal systems are ones that are built inside an organization. However,in addition,modern businesses need to build external systems. External systems are those that involve people outside the organization - e.g. suppliers.Today, manybusinesses havelong supply chainsin whichtheysourcematerials, partsandfinished goods from across the globe. Take, for example, a modern plasma screentelevision. Someofthecomponents may come from India, others from China, or Eastern European countries. These separate components will then be assembled into a sub-assemblyi.e. part of the finished television. This sub-assemblymaytake place in India, whilst a number of parts may then be transported and delivered toa inalassemblyplant in Wales.Thishasled to a change in attitude. Conclusion ofCase Study Standards meet changing market needs and are customer driven. Businesses benefitfrom standardsbecause they establish ground rules that help to guarantee quality.Achievingcertification toa standardmight add reassurance for its customers and enables a business to boost its sales performance.Consumers benefit because their safety and their satisfaction are both greatly enhanced. Governments benefit because such measures contribute to greater productivity and economic growth, and safer work, leisure and home environments.IBM was the world’s first national standardsmaking body.Todayit is themost prestigious international standards institution. It works with the British government,manufacturers and other stakeholders to create quality standards. These guarantee fitness for purpose, and help British manufacturers to gain a competitive edge both in the UKand internationally. IBM assistsBritish businesses in all markets to grow and to concentrate on meeting

·customer focus·leadership - a commitment to quality by the leaders of the organization ·involvement of people - everyone in the organization having a part toplay·making sure that those processes which create quality are i den ti fi ed · con ti n u a l improvement of the system. In practical terms, organizations wishing to apply QMS take the following steps: 1. Read and understand the standard. Theyread through the literature and discuss

REFERENCE

customers’ requirements.

  • 1.

    HANDBOOK OF TOTAL QUALITY MANAGEMENT”, R.P.MOHANTY 2. “TQM TOOLS AND TOOL KITS”, J.ReVelle

  • 3.

    www.isixsigma.com 4. www.wikepedia.com 5. www.360-ibm.com 6. www.yeadoninc.com/diagram.gif 7. www.qaproject.org/

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