Removing a paper jam
Precaution: Be very careful with the manual cutter, so as not to cut yourself. Never touch the print head immediately after printing, because the head may still be hot.
Remove the printer cover.
Remove the receipt paper, and if the paper jam is at
journal paper, remove the journal paper, too. 3. While pushing the tab, pull up the paper guide.
Pull all the way forward
Pull the print head release lever all the way forward (after it stops at one position, continue pulling forward until it stops again and cannot be pulled forward any further).
Remove the paper jam. Check for and remove any shreds of paper that may remain in the printer.
Return the print head release lever to its original position.
Return the paper guide to its original position. Make sure the metal part is surely hooked to the tab.
Reset the paper roll(s) correctly by following the steps in “Installing the paper roll”.
Replace the printer cover.