The member may cancel a request for services of a participating wrecker operator at any time. In the event of cancellation, the wrecker operator will not be rotated, but will maintain its position on the list. In all cases of cancellation of service of a wrecker operator, the member shall advise the RDO the reason for cancellation for documentation in the CAD and wrecker log.
Out-of-zone wrecker requests are permitted only in the event of an emergency or the absence of an approved wrecker of proper classification within the crash or removal zone. In the event of specialized recovery equipment requirements not otherwise met by the wrecker operators within the given zone, the RCC personnel may call specialized recovery equipment on a nearest available basis. If an out-of zone wrecker is utilized under these conditions, the wrecker shall be rotated. An owner/driver may not
request for wrecker operators will not be rotated and such operators will maintain their position on the list.
When a wrecker responds to a rotation wrecker call and determines that he/she cannot handle the removal with their own company approved wrecker(s) and equipment, they shall not be allowed to call a different wrecker, whether that operator is approved or not, to assist them. The wrecker company shall be rotated to the bottom of the rotation list and the next rotation wrecker for that zone will be called. However, Class C operators may utilize approved Class C units from adjacent zones or another Class C operator, provided the response time is reasonable.
Wrecker operators are prohibited from calling the RCC to ascertain their current placement on the rotation list.
request a may make
rotation lead to rotation
rotation wrecker from an owner’s request, by
another zone. However, name, from another zone.
Members will not inquire of the duty officer as to which
accusations or suspicions of “picking” wreckers list to suit a member's personal wishes.
When a wrecker operator responds to a rotation wrecker call and removes a vehicle from the scene, he/she will be rotated to the bottom of the rotation list. However, when a wrecker removes an abandoned vehicle as defined in this policy, the wrecker operator shall not be rotated to the bottom of the rotation list, but shall remain at the top of the list for the next available call.
ROADSIDE SERVICE/MOTORIST AID CALL BOXES
The wrecker rotation list shall be used for all "roadside service requests” and "motorist aid call box calls" in the absence of an owner's request. The wrecker call shall be logged the same as any other wrecker rotation
POLICY 17.02 - 5