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19

Khaedu Rob Ferreira

Previous patient?

Join queue 2: Records Clerk take details of patient on dummy

Patient arrives at hospital and goes to OPD

Yes

No

Join queue 1: Records Clerk registers new patient and creates file

Send dummy to filing room

Retrieve file and replace with dummy

Send file to clerk who calls patient & hands over file

Send file to clerk who calls patient & hands over file

Need to pay?

Go to pay clerk and pay

Yes

No

Walk to Outpatients and queue for doctor

A

A

Consult with doctor

Take file to dispensary and queue to wait for medicine

Collect medicine

Total process = 3-10 hrs

The outpatients process is cumbersome and slow

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