X hits on this document

68 views

0 shares

0 downloads

0 comments

25 / 31

25

Khaedu Rob Ferreira

1. The OPD challenge

Reduce Volume

Spread volume

Short-term

Medium – long-term

Introduce Help-desk at reception point to inform patients of procedures

Continue with provincial communication campaign

Introduce gate clinic

Improve facilities at clinics and district hospitals

Appointment system

-

0800 number to book times with Doctor (Switchboard will have to be upgraded)

-

Appointment desk at reception for repeat patients

Those who do not book have to wait

Investigate use of a WIP (work in progress) system to track location of files

Improve management of file archives

Improve queue management

-

E.g. give patients numbers when they arrive to enable fair tracking

Document info
Document views68
Page views68
Page last viewedMon Dec 05 18:57:30 UTC 2016
Pages31
Paragraphs506
Words2402

Comments