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Diane Rae Davis, PhD and Amber Cleverly, MSW - page 38 / 80

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Length of contact. The mean length of contact was 0.94 hours or approximately one hour (sd 0.73 hours). Longer contacts were typically made when SALs went to court with participants to provide support or to testify.

Figure 16 Hours of Contact

250

21 4

200

15 2

150

100

76

50

17

29

25

39

0

7

1

0

12

1

1

1

0

Length of Each Contact (Hours)

4. EVALUATIONS BY VARIOUS STAKEHOLDER GROUPS

Stakeholders, including participants in the program, SALs, IDHW social workers, supervisors, managers, and substance abuse treatment providers, provided their thoughts periodically. Data for evaluations by stakeholders were gathered by interviews, focus groups, surveys, and feedback forms.

Consumer Satisfaction. The results of the Consumer Satisfaction Survey (Appendix D) indicated a high degree of satisfaction with the program (Figure 17). The mean for all questions was at or above 3.5 (agree=3, strongly agree=4).

Figure 17 Client Satisfaction

P e r so n

Person to

Tracking

Setting

Helping

Talk To

Stage of

W e e kl y

Find

Change

Goals

Idaho Pre-Treatment Program

73.7

21.1

Strongly Agree

Agree

D i sa g r e e

Strongly Disagree

Don't Know

Treatment

120

100

80

60

40

20

0

66.7

52.6

52.6

36.8

36.8

27.8

37

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