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Transforming Underwriting

MARCH 2004

OBJECTIVITY & METHODOLOGY

Objectivity. Celent is an independent, privately owned research and consulting firm that provides technology and business strategy advice to the financial services industry. Celent provides unbiased insight into industry trends, competitors in the market, and market sizes. Celent’s research reports are written by in-house analysts with extensive experience at a variety of top global financial services firms, technology vendors, and consultancies.

Celent’s research clients include financial institutions, vendors, and consulting firms. Occasionally, our reports evaluate clients who are solution providers, along with providers with whom Celent does not have a relationship. Celent evaluates all vendors using the same criteria, whether or not they use our research and advisory services.

Vendors and financial institutions profiled in our reports are given the opportunity to correct factual errors prior to publication, but cannot influence Celent’s analysis or opinions of the products, solutions, or strategies we are evaluating. Firms may not purchase or influence positive exposure.

Methodology. The findings and analyses in Celent’s reports reflect our analysts’ considered opinions and research of market trends, sizes, and participants. Celent analysts use the research methodology detailed below.

Research Phase

Production Phase

• Regulatory studies • Vendor briefings &

• Academic studies • Industry organization studies

demos • Interviews with FIs • Interviews with

• 3rd party commercial

industry contacts, regulators,

information sources

academics • Formal or informal surveys

  • Analyst

experience

  • Client feedback

  • Conferences

Identify

Conduct

Conduct

Research

Secondary

Primary

Topic

Research

Research

• Verification of data • Follow-up interviews with report participants • Survey data analysis

• Market analysis • Vendor evaluation • Spending analysis • Case studies

• Publication of report • Client feedback • Continual coverage and updating

Synthesize Information

Formulate Report

Client Feedback & Updates

When citing third-party data or opinions, Celent provides source information. When citing formal survey results, Celent provides as much information as possible about survey methodology and participants, within the limits of confidentiality. All other material appearing in Celent’s reports is created by the analysts and is derived from the sources listed above and from Celent’s experience. Figures and charts based on this analysis are labeled “Celent analysis.”

© 2004, Celent Communications. Authorized reproduction permitted.

www.celent.com

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