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MARCH 2004

TABLE OF CONTENTS

Donald Light dlight@celent.com

ABOUT CELENT AND THIS WHITE PAPER...................................... 3

EXECUTIVE SUMMARY................. 4

INTRODUCTION .......................... 5

Celent Communications 745 Boylston Street, Suite 502 Boston, MA 02116

A PROCESS LOOK AT UNDERWRITING TODAY ..................................... 6

A FINANCIAL LOOK AT UNDERWRITING TODAY ............... 8

Tel.: +1.617.262.3120 Fax: +1.617.262.3121 Email: info@celent.com

TECHNOLOGY ENABLERS OF CHANGE . 1 0

www.celent.com

TRANSFORMATION OF THE UNDERWRITING PROCESS .......... 13

TRANSFORMATION OF UNDERWRITING FINANCIALS ....... 14

TRANSFORMATION OF THE UNDERWRITING FUNCTION ......... 15

POSSIBLE USE BEYOND PERSONAL LINES ...................................... 17

CONCLUSIONS .......................... 18

OBJECTIVITY & METHODOLOGY ... 19

ABOUT CELENT . . . . . . . . . . . . . . 20

© 2004, Celent Communications. Authorized reproduction permitted.

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