ICES (International Convention & Event Services)
1004 Makepono Street * Honolulu, HI 96819 * Phone (808) 832-2430 Fax (808) 832 2431
Trade Show Tips
*HAWAIIAN EYE 2010 * *GRAND HYATT KAUAI RESORT & SPA / JANUARY 17 - 22, 2010*
As your Trade Show partners, our goal is to provide you with hassle-free service so that you can enjoy your show. Even if you use an Exhibitor Appointed Contractor (EAC), you should have a basic understanding of the Exhibitor Service Manual’s contents and information.
By following the information provided below, your will have a charmingly smooth trade show experience!
Ordering Trade Show Services
Always include your complete customer information on each order form including address with zip code, phone and fax, e- mail address, contact name, and, most importantly, booth number. If you have multiple booth locations, please complete individual order forms for each location (booth, meeting room, etc.).
Ensure that all credit card information is complete and correct: including the expiration date.
When ordering carpet, draped tables or counters remember to select the colors you desire.
Please make sure that the size of carpet ordered is appropriate for your booth space (e.g.: DO NOT order a 9’x20’ carpet for a 10’X10’ booth).
Always keep the total square footage of your booth in mind when ordering decorating items. DON’T order more than will comfortably fit and still allow you to do business.
Inbound – Move In
Confirm your furnishing orders with ICES. You should receive a confirmation of your order within 3-5 days of placement.
Confirm target dates with ICES and communicate them to your carrier. Refer to the Special Handling brochure enclosed to ensure that you do not incur special handling charges. You may want to share this brochure with your carrier.
Keep phone number of your carrier with you, including weekend contacts.
Have your hotel information available, including phone number, address, etc.
After emptying crates, place “EMPTY” labels on all sides of your crates and cases. Remember to remove old “EMPTY” labels.
Show Site Put together a trade show survival kit to include in your freight or carry with you, including:
Small tool kit
Staples, Scissors, Tape
Pens & Markers for labels
First Aid kit
Outbound – Move Out
Keep in mind, the return of empty containers can take from 2 to 12 hours (depending on the size of the show), so coordinate your outbound flight to accommodate this.