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1.) Full payment is due with all service orders. Credit Card Pre-authorization for on-site charges, labor and materials is required when placing an order. Acceptable forms of payment are: company check (drawn on a U.S. Bank) payable to ICES and accepted credit cards (Visa, Mastercard, Discover & AMEX). 2.) Service orders will not be processed without payment unless prior arrangements were made with the ICES Account Exec. handling this event. All orders must include a valid credit card number event though payment will be made with check. 3.) Exhibitors with outstanding balances from prior events must submit payments, otherwise services will not be provided. 4.) Advance rates will be applicable to service orders received by advance order deadline date shown on each order form. Order forms received after the advance order deadline date will be charged at floor rate. 5.) ICES will not be responsible for any orders not received due to transmittal problems. 6.) Third party billing is available upon request. Please contact ICES at (808) 832-2430 or email us at: ices@iceshawaii.com. 7.) All balances remaining after the close of the show will be charged to the credit card provided on the payment form. Should the credit card provided be invalid, a company check must be sent immediately for total amount due. Interest will be charged & collected on all past due balances. 8.) A $25.00 handling charge will be assessed for returned checks due to insufficient funds. 9.) Credit or refund will not be given for services cancelled after the advance order deadline, installed or not used. 10.) Claims regarding all services provided by ICES will not be considered unless filed by exhibitor prior to close of show. 11.) Refunds of overpayment will be issued by submitting request to ICES via fax (808) 832-2431 or email at: ices@iceshawaii.com within thirty (30) days of the close of final invoice. 12.) For unpaid balances on pre-approved invoices, terms will be net due and payable upon receipt of invoice. Effective after thirty (30) days after invoice date, unpaid balance will bear a finance charge of 1.5% per month. 13.) International exhibitors are required to pre-pay all services ordered. 14.) State of Hawaii charges excise tax & not sales tax.

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