Appointments To make an appointment you may call our spa directly from a hotel phone by dialing #8191. If you are calling from o u t s i d e t h e h o t e l c o m p l e x d i a l , ( 8 0 8 ) 8 8 6 - 8 1 9 1 o r f o r m o r e i n f o r m a t i o n g o o n l i n e a t w w w . m a n d a r a s p a . c o m . W e a c c e p t m o s t m a j o r
credit cards which is required to hold your reservation. We suggest making appointments in advance. However, we will always do our best to accommodate your requests.
In-Suite Treatments If you are staying at the Waikoloa Beach Marriott Resort & Spa, we can bring the spa to you with a selection of massage rituals.
Valuables For the safety of your valuables, we suggest that you leave them in the safe provided in your hotel room. Mandara Spa
will not assume any liability for valuables.
Cancellation If you need to cancel or reschedule a reservation, we require 4 hours notice for individual appointments and packages. Appointments canceled in less than the required time will be billed 100% of the published price of each service.
C h e c k - I n P l e a s e a r r i v e 2 0 m i n u t e s a h e a d o f y o u r s c h e d u l e d r e s e r v a t i o n . T h i s a l l o w s t i m e f o r a l e i s u r e l y c h e c k - i n , a c h a n g e o f
clothes, and a few moments to relax and enjoy our facilities. To keep the serenity of the spa, we ask that you turn off your cellular phone upon arrival. Please present all Gift Certificates and promotional coupons at check-in. Regretfully, if you are late for an
appointment we may have to shorten your treatment time to be on schedule for the next guest.
Refunds You can exchange unopened products within 14 days of purchase if you have a receipt. We cannot exchange any opened products.
Service Charge An additional 20% service charge will be added. Gratuity for exemplary service is discretional. Prices and services subject to change without notice.
Minimum Age Requirements Spa guests under 16 must be accompanied by parent or guardian.
Spa Gift Cards Treat friends and family with a gift of the sublime. A Spa Gift Card means that you can let your friends choose the treatments they want to enjoy. When you spend $250 or more on your gift card it is presented in an envelope along with a Balinese gift.
Comments We would love you to fill out our comment card and tell us about the service you received and how it compares to your other spa experiences. Please pick up a comment card from the front desk.
Keep In Touch Make the spa part of your lifestyle and visit us at www.timetospa.com. Here you may purchase your skin, body
and hair care products as well as read our inspiring articles, find some delicious healthful recipes and be privy to our special offers.