How many people can attend the maintenance training?
What is the normal length of time for maintenance training?
Where does the training take place?
Is future maintenance training available as staff changes occur?
Is Technical Manual and schematics provided?
How much is the training?
Can training be provided in Houston, TX? If so, at what cost?
What follow-up training is available after the cutover?
RTING CAPABILITIES AND STATISTICS
What statistical package is included with the proposed system?
List management reports available, accessible both visually on the screen and printed.
Please provide sample statistics.
Are the statistics exportable?
Are the reports customized?
Does system track and give reports on in-patient care time elements; patient admission time,
patient wait, response time to call and discharge time?
WARRANTY, MAINTENANCE AND SUPPORT, SUPPLIER QUALIFICATIONS
Is remote diagnostics available 24 hours per day, seven days a week?
Is telephone service response available 24 hours per day, 7 days a week?
Is a spares kit provided at no charge to the facility? Is it a complete set of “critical” spares for
hot swap to maximize uptime?
Is spare parts price list available? What are the ordering details with associated cost?
Where is the technical support facility located?
Describe the repair process for malfunctioning parts:
What is the turn around time for repair of malfunctioning parts:
If the problem cannot be fixed by the hospital or through remote diagnostics, how long before repair person is guaranteed to be on site?
How long would it take to order repair or spare parts?
If the Supplier is a distributorship, will the manufacturer guarantee to provide the system parts including all hardware and software needed for system repair and expansion for:
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