X hits on this document

39 views

0 shares

0 downloads

0 comments

17 / 19

  • A.

    How many people can attend the maintenance training?

  • B.

    What is the normal length of time for maintenance training?

  • C.

    Where does the training take place?

  • D.

    Is future maintenance training available as staff changes occur?

  • E.

    Is Technical Manual and schematics provided?

F.

How much is the training?

G.

Can training be provided in Houston, TX? If so, at what cost?

4.

What follow-up training is available after the cutover?

1.6 REPO

RTING CAPABILITIES AND STATISTICS

  • 1.

    What statistical package is included with the proposed system?

  • 2.

    List management reports available, accessible both visually on the screen and printed.

  • 3.

    Please provide sample statistics.

  • 4.

    Are the statistics exportable?

  • 5.

    Are the reports customized?

  • 6.

    Does system track and give reports on in-patient care time elements; patient admission time,

patient wait, response time to call and discharge time?

    • 1.7

      WARRANTY, MAINTENANCE AND SUPPORT, SUPPLIER QUALIFICATIONS

    • 1.

      Is remote diagnostics available 24 hours per day, seven days a week?

    • 2.

      Is telephone service response available 24 hours per day, 7 days a week?

    • 3.

      Is a spares kit provided at no charge to the facility? Is it a complete set of “critical” spares for

hot swap to maximize uptime?

  • 4.

    Is spare parts price list available? What are the ordering details with associated cost?

  • 5.

    Where is the technical support facility located?

  • 6.

    Describe the repair process for malfunctioning parts:

    • A.

      What is the turn around time for repair of malfunctioning parts:

    • B.

      If the problem cannot be fixed by the hospital or through remote diagnostics, how long before repair person is guaranteed to be on site?

    • C.

      How long would it take to order repair or spare parts?

  • 7.

    If the Supplier is a distributorship, will the manufacturer guarantee to provide the system parts including all hardware and software needed for system repair and expansion for:

A.

Five years

Page 17 of 19

Document info
Document views39
Page views39
Page last viewedSun Dec 04 06:47:56 UTC 2016
Pages19
Paragraphs684
Words6762

Comments