Longer than five years
If the Supplier is a distributorship, will the manufacturer guarantee to provide repair service for five years including 24 hour per day, 7 days per week telephone support.
If the Supplier is a distributorship, will the manufacturer guarantee to provide repair training for hospital and other designated person for on –site repair responsibility?
Provide a detailed description of your policy on software updates supplied during and after the warranty period, to include minor updates (patches), major updates, major revisions, etc.
List the specific manufacturer systems which your system has been integrated with to date.
STABILITY OF PRODUCT
D. Anderson requires assurance that the Supplier has a long-term commitment to the support of the
proposed equipment/ software, a verifiable record of success in the satisfaction of the requirements in this RFP. It is important that the proposed equipment/software is currently in production and that the similar call center solutions have been installed for at least six-months at other customer locations.
Give a statement of your company‘s commitment to long-term support of the proposed equipment/software.
Because of M. D. Anderson responsibility to keep the institutional Enterprise Scheduling System operational continuously, hardware/software maintenance support may be required 24 hours per day, seven days per week. Allowances will be made for exceptional circumstances such as extreme weather conditions, natural disasters, etc.
D. Anderson considers it essential that proposals provide for a comprehensive, up-to-date, and easily
referenced library of technical documentation all proposed equipment/software. In keeping with M. D. Anderson’s existing documentation management procedures, the M. D. Anderson requires a bibliography of all pertinent documentation and at least two copies of each piece of documentation.
Describe in general the available documentation on the proposed software. A bibliography or a list of manual titles may be supplied as an attachment to the proposal.
Describe your procedure for supplying customers with documentation updates.
Specify how many copies of the documentation M. D. Anderson will receive free of charge.
Provide a statement explaining your company’s policy regarding the photocopying of
documentation, including the procedures of obtaining permission to photocopy documentation when copies will be used solely by M. D. Anderson and for only indicated purposes.
Describe the procedure for ordering documentation from your company, and indicate delivery lead-time and we should expect on documentation orders.
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