Craig Clapper, PE, CQM is the Chief Operating Officer and a founding part- ner of Healthcare Performance Improvement. He has over 20 years experi- ence in nuclear power, transportation, manufacturing, and healthcare. Mr. Clapper has led hundreds of investigations of equipment failures, human er- rors, programmatic deficiencies, organizational breakdowns, and manage- ment effectiveness. He has designed and assisted performance improvement programs for several large organizations. Mr. Clapper also specializes in tech- nology-based approaches for preventing human errors. He is a registered professional engineer in the state of Arizona, has a master’s degree in business administration, and is a Certified Quality Manager by the American Society for Quality (ASQ).
Lisa Lindell, author of 108 Days — Her harrowing and inspirational story will surprise and educate medical consumers everywhere. 108 days follows Curtis Lindell after he is admitted to one of the nation’s premier hospitals following a severe burn injury. Through sheer willpower, vigilance and dedication, Lisa is instrumental in saving her husband’s life. Today, Lisa dedicates her life to protecting others from deadly medical errors.
Dan Collard, BS, is a COO and champion of improvement initiatives within a hospital group in the southeast, Dan's role of change agent fostered success in three consecutive hospital turnarounds. Both a student and client partner of Quint Studer since 1998, Dan’s balanced focus on improving operations, fi- nancials and satisfaction initiatives brings a well-rounded skill set to the coaching arena. By implementing the Studer Group's approach to excellence Dan helped his leadership team and organization move from last to first among company peers in community satisfaction, 90th percentile in employee satisfaction and 98th percentile in outpatient satisfaction, all of which earned them their com- pany's division "High Five" award. Dan's passion for employee satisfaction, leadership development and culture change is fueled by what he calls "the proof in the pudding" ... the results across an organization that are derived by a commitment to making a difference.
K. Scott Griffith, MS Physics, BA, is Chief Operating Officer of Outcome Engi- neering (Oe), a Dallas-based risk management firm specializing in assisting organizations to improve operational and safety performance across a wide range of values and objectives. A long-time colleague and associate of Oe President David Marx, he assumes responsibility for all aspects of Outcome Engineering’s suite of training, products and services supporting organiza- tional improvement across high-consequence industries worldwide. Scott began his work in healthcare in the spring of 2000 when he was invited to meet with the Surgeon General and speak before the Dept. of Health and Human Services’ Advisory Committee on Blood Safety and Availability. Since that time, Scott has assisted numerous hospitals and is currently leading Just Culture implementations at several large healthcare systems. His experience brings insight into how the Just Culture model supports a wide range of values and objectives, from patient safety and clinical outcomes to privacy, compassion and operational excellence. He has worked extensively with both management and labor officials and is widely recognized for his ability to help organizations achieve consensus in support of common goals.