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EN ENGLISH

TrOuBLEShOOTiNg

Problem

Solution

My headset does not work with my phone.

Make sure the headset is fully charged and paired with your phone.

Headset was not in pairing mode when mobile phone menu selections were made. See “Pairing” on page 6.

Incorrect menu selections were made on your mobile phone. See “Pairing” on page 6.

My phone did not locate the headset.

Turn both your phone and headset off and on, and then repeat the pairing process on page 6.

I could not enter my passkey.

Turn both your phone and headset off and on, and then repeat the pairing process on page 6.

I cannot hear caller/dial tone.

The headset is not turned on. Press the call control button for approximately 2 seconds until you hear a tone or see the indicator glow blue.

Your headset is out of range. Move the headset closer to the phone or Bluetooth device. See “Range” on page 15.

Your headset battery is drained. Charge your battery using the AC charger. See “Charging” on page 5.

The listening volume is too low. Press the volume up button to increase the sound you hear in the headset.

Audio quality is poor.

Make sure that you have a proper seal on the ear bud. See “Custom Fit” on page 8.

I cannot hear music.

For stereo listening, your Bluetooth device must support the Bluetooth Advanced Audio Distribution Profile (A2DP), which defines how Bluetooth devices stream stereo quality audio from one device to another. For example, music streamed from a mobile phone to a wireless headset.

Callers cannot hear me.

Mute is turned on. Press the mute button.

Your headset is out of range. Move the headset closer to the phone or Bluetooth device. See “Range” on page 15.

The ear buds do not fit my ear.

Try a different size ear bud. See “Custom Fit” on page 8.

My headset falls out of my ear.

Use the ear loop stabilizer for increased lateral support. See “Custom Fit” on page 8.

Try a different size ear bud. For a proper fit, the ear bud should create a seal. When the ear bud fits properly, you feel a slight amount of resistance when you remove the headset from your ear. See “Custom Fit” on page 8.

My ear bud needs to be cleaned.

Remove the ear bud from the headset and wash it in warm soapy water and rinse thoroughly. When the ear bud is completely dry, put it back on your headset.

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Plantronics Voyager 855

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