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Psychological Contract

Honouring the Contract:

Increased OCB

High job performance (Sturges, et al 2005)

Development of a strong service climate

Extra service role behaviours (Schneider et al 2005)

Breaching the Contract:

Turnover (Sturges, et al 2005)

Diminished OCB (Coyle-Shapiro & Kessler 2000)

Increased mistrust (Macquire 2002)

Reduced job satisfaction (Deery, et al 2006).

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