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but will expect it. Computers are the present and the future and UIU cannot afford to lag behind. Although this looks like a lot of money budgeted, I personally feel it will have a huge pay off down the road.

I think there should be money added for a laptop program so we can go paperless, too. My daughter (college sophomore) submits the majority of her papers online, which are also run through an online plagerism site.

One more thing ... hopefully one day we can get our IT team -- Terry, Matt, Paul and Jake -- their own offices someday, too, and get them out of those cubicles! :-) They do a splendid job for us!

Sheila Miller

Comment 5: IT Strategic Plan Comments

Overall the IT plan appears to describe a very positive, well organized set of projects designed to improve IT at Upper Iowa University. In addition, the IT plan seems to be an important part of UIU leadership’s global, technology based, student oriented vision.

1. IT System Management /Organizational – I recommend that UIU use ITIL (Information Technology Infrastructure Library) best practices as guidelines for managing the IT infrastructure. It has become the de facto standard across Europe and the US for most large enterprises and many universities. ITIL defines two main components

  • service delivery and service support and each describes five functions. Service support

includes incident management, configuration management, change management, release management, problem management. While service delivery involves service level management, capacity management, financial management, availability management, and IT continuity management. These two components are linked via the service desk and service catalog. Moreover, ITIL includes best practices for security management, and other infrastructure management functions. It has been my experience that implementing the service desk, incident, and problem management functions improves overall IT service by facilitating a more effective problem resolution process. Also, consider using IT interns to support some of the service desk functions.

2. Other IT related suggestions. Consider the following: a. Implementing an online requisition system. b. Using Outlook shared calendaring for meeting scheduling and resource reservations. c. Providing laptops to students in information related disciplines. d. Evaluating the use of eBooks. e. Video capture and web streaming/podcasting delivery of lectures.

3. Data center – since there are significant costs involved a cost/benefit analysis is recommended. In addition, a capacity plan should be developed to project processing needs and space requirements. Technological improvements tend to reduce component size requirements, and therefore, space requirements may be less than anticipated. The plan should also document additional justifications for the data center, for example, if and

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