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Information Technology Team Response to Public Comments

Comment 2: The glue that binds everything else

Committee response: We agree that IT will continue to play an important role in the strategic planning of the university. Thank you for the comment.

Comment 4: Information Technology

Committee response: We agree that technology will assist in attracting and retaining students. In regards to the laptop program the committee has the following recommendations:

  • Request input from other areas of the university.

  • Determine how such a program would affect tuition.

  • Consider a pilot program for IT and MIS majors and the impact on support staff

to maintain a laptop program. Thank you for the comment.

Comment 5: IT Strategic Plan Comments

Committee response point 1: The committee has the following recommendations:

  • The IT committee would attend a training session conducted by Dr. Elarde to further understand the ITIL organization and the benefits of following their suggested guidelines.

  • Work with Dr. Elarde to develop a plan to integrate qualified IT majors as interns in the university’s IT department.

Committee response point 2: The committee has the following recommendations:

  • a.

    Agree with the comment and technology is in place for an online requisition system but the process needs to be developed. Perhaps an AQIP team could be used to define the process.

  • b.

    Agree with the comment. Training needs to be developed in regards to the use of shared calendars. This technology is in place but is not being utilized.

  • c.

    Our response to a laptop program was outlined in comment 4.

  • d.

    Research current offerings by the library and make users aware of these offerings.

  • e.

    Agree with the comment as it is consistent with the current plan.

Committee response point 3: We agree with the comment on the data center as it is consistent with the current plan. In regards to the point made on implementing a web and network operations area the current data center plan has an area dedicated to an operation center as this is a very important component of a data center.

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