© 2008 Prentice-Hall, Inc.
Tomorrow’s Technology and You 8/e Chapter 12 Systems and Organizations
The Value Chain Model of a Business Organization
“Art is the beautiful way of doing things. Science is the effective way of doing things. Business is the economic way of doing things.”
One way to understand a business organization as a system is to use the value chain model, developed by Harvard professor Michael E. Porter.
According to the value chain model, an organization performs a series of activities to provide products and services for customers.