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Tomorrow’s Technology and You 8th Edition - page 13 / 50

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© 2008 Prentice-Hall, Inc.

Slide 13

Tomorrow’s Technology and You 8/e Chapter 12 Systems and Organizations

The value chain model divides the activities of an organization into two types—primary activities and support activities

Primary activities: directly related to producing the firm’s goods and services

Support activities: ensure the firm can perform its primary activities efficiently and effectively

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