© 2008 Prentice-Hall, Inc.
Tomorrow’s Technology and You 8/e Chapter 12 Systems and Organizations
Five primary activities in an organization’s value chain:
Inbound logistics refers to receiving, storing, and distributing raw materials.
Operations is the process of creating products and services from raw materials.
Outbound logistics means delivering the products or services to customers.
Marketing and sales has to do with finding customers and getting orders.
Service refers to supporting customers after the sale.