© 2008 Prentice-Hall, Inc.
Tomorrow’s Technology and You 8/e Chapter 12 Systems and Organizations
An Organization’s efficiency increases when its primary and support activities produce desired output with lower costs.
Improve efficiency by:
Empowering employees by training them
Automating tasks requiring repetition
Integrating value chain activities within the company and with other organizations
Effectiveness is how customers rate the output of the organization’s value chain.
Improve effectiveness by:
Improving how customers interact directly with the company
Customizing products to fit with customer’ particular desires