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Tomorrow’s Technology and You 8th Edition - page 16 / 50

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© 2008 Prentice-Hall, Inc.

Slide 16

Tomorrow’s Technology and You 8/e Chapter 12 Systems and Organizations

An Organization’s efficiency increases when its primary and support activities produce desired output with lower costs.

Improve efficiency by:

Empowering employees by training them

Automating tasks requiring repetition

Integrating value chain activities within the company and with other organizations

Effectiveness is how customers rate the output of the organization’s value chain.

Improve effectiveness by:

Improving how customers interact directly with the company

Customizing products to fit with customer’ particular desires

Having good field service to ensure the products are easy to maintain

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