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Tomorrow’s Technology and You 8th Edition - page 32 / 50

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© 2008 Prentice-Hall, Inc.

Slide 32

Tomorrow’s Technology and You 8/e Chapter 12 Information Technology and Management

An organization usually has a hierarchy of managers responsible for work at several levels.

Strategic

Tactical

Operational

Top managers

Plan and control overall organizational direction

Middle managers Plan and control organizational units

Lower-level managers

Plan and control day-to-day business processes

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