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Tomorrow’s Technology and You 8th Edition - page 41 / 50

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© 2008 Prentice-Hall, Inc.

Slide 41

Tomorrow’s Technology and You 8/e Chapter 12 Planning for Information Systems

Strategic Planning

Implementation

Intelligence

Design, choice

Intelligence

Phase of decision making

Direct

Direct

Direct

Indirect

Type of use

Conclusions and recommendations for a particular complex problem

Online access to internal and external information on many issues

Interactive queries and responses for specific problems

Pre-designed reports on internal operations

Type of information

Structured

Unstructured

Semi-structured

Structured

Type of problem

Individual strategic, tactical, or operational manager

Individual strategic manager

Individuals and small groups of tactical managers

Many operational managers

Type of decision maker

ES

EIS

DSS

MIS

Decision support features

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