Our people: Kilpena Lalu
Kilpena Lau is the Sales and Service Manager at black lite consulting since the 1st February 2011. She has 16 years experience in the Financial Services Industry. 14 of these years were in Banking focusing on Retail Banking for the first 8 years and then specialising in Private Banking for the next 6 years. She was then appointed as the Head of Product Marketing and Investor Relations in Fund Management for Old Mutual Investment Group Property Investments for 2 years. She is responsible for all the back office and administration functions of black lite consulting.
Kilpena started her career at First National Bank in 1996 as a graduate trainee. She was exposed to both the technical and practical aspects of banking from front office to back office ranging from teller, enquiries, savings, investments, ledgers, foreign exchange(including Forward Exchange Contracts, Bankers Acceptance, etc), safe custody, securities, home loans, asset and vehicle finance, credit applications and credit approvals. Because of her excellent understanding of credit and risk assessment she was moved to First National Bank’s Commercial unit as an analyst. This role required an excellent understanding of credit, product and risk assessment. A full understanding was required of companies Financials in order to prepare and assess credit applications.
Kilpena joined ABSA in 1999 as an external sales consultant. She then became the Commercial Manager with 6 direct reports and then Sales Manager with 10 direct reports. She then became the Branch Manager of ABSA N1 City with 36 direct reports. She then moved to ABSA Adderley Street which also had 2 additional sub branches(St George’s Mall & Gardens Centre). Total Direct Reports 89. Then moved to Johannesburg as the Branch Manager of Protea Park – Business Branch with 45 direct reports and matrix management of 28 other staff. She then became the Regional Manager for Gauteng South – Personal Financial Services(PFS) – she took this team from being number 16 out of 16 to number 2 within 9 months. PFS then merged with ABSA Private Bank and Kilpena was responsible for the integration of PFS with Private Bank for the bankers. Kilpena’s key responsibility was to ensure a smooth transition and successful integration and played and Change Management role. She was the given the responsibility to ensure that the Platinum Segment within the integrated Private Bank, became profitable and was sustainable. She then took on a Sales Enablement role with the ABSA Private Bank Head Office environment. The role required extensive travel and an ability to assist the Regional Managers and Banker to achieve targets. Her regions were Gauteng, Limpopo and Mpumalanga. She then became the National Sales Support Manager for Private Bank.
Kilpena then joined Old Mutual Investment Group Property Investments in 2008 as the Head Product Marketing and Investor Relations in Fund Management supporting 2 Listed Funds and 3 Unlisted Funds.
Kilpena has a BCom Honours(Economics) from University of the Western Cape in 1995,a Marketing Diploma from UNISA 1997 and a Credit Diploma through the CAIB in 1998. She is a qualified assessor and is currently doing part 2 for the Coaching qualification.
She is a member of Greenpeace and supports many charity organisations i.e. St Luke’s Hospice, St Joseph’s Home, Muscular Dystrophy SA and The Society for the Blind.