Cyril Leeder, Chief Operating Officer, CSG --- Prior to implementing the performance management program, we did not conduct employee surveys. As a result, our management team did not have a clear picture of employee satisfaction levels and were missing out on valuable employee feedback and suggestions for improvement.
Since implementing the employee satisfaction surveys last year, in addition to the increase in satisfaction levels, many suggestions for improvement were identified. We also established an employee-based cross functional team in place to address these improvement opportunities.
Employee morale has improved at CSG as follows:
5% increase in employee satisfaction levels
10% increase in employees’ view of leadership