It’s tough – get some PD if you need it & keep a member of the Principal team informed
Focus on the work and service to the clientele
Keep expectations clear and explicit
OHS and Work-Cover claims – are not personal. Get independent advice eg a workplace assessor
Examine your own behaviour & monitor your own reactions
Check that Duty Statements accurately reflect the tasks, including hours of duty
Get your own copy of the SSO guidelines and check that you are managing within these
‘Behaviour unchallenged is behaviour condoned’ Poor work practices that have become entrenched have also become normalised. To challenge these will cause upset.