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Unit Standard No.12164Page 120

DISCLOSURES BY PROVIDERS

Where a provider renders a financial service to a client, the provider must at the earliest reasonable opportunity furnish the client with full particulars of the following information:

(a) Full business and trade names, registration number (if any), postal and physical addresses, telephone and, where applicable, cellular phone number, and internet and e-mail addresses, in respect of the relevant business carried on, as well as the names and contact details of appropriate contact persons or offices;

(b) concise details of the legal and contractual status of the provider as regards the relevant product supplier (or, in the case of a representative, as regards the relevant provider and product supplier), to be provided in a manner which can reasonably be expected to make it clear to the client which entity accepts responsibility for the actions of the provider or representative in the rendering of the financial service involved and the extent to which the client will have to accept such responsibility;

(c) names and contact details of the relevant compliance department or, in the case of a representative, such detail concerning the provider to which the representative is contracted;

(d) details of the financial services which the provider is authorised to provide in terms of the relevant licence and of any conditions or restrictions applicable thereto; and

(e) whether the provider holds suitable guarantees or professional indemnity or fidelity insurance cover or not.

Where such information is provided orally, the Provider must confirm such information within 30 days in writing:

INSMAT final materials31/10/03

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