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Unit Standard No.12164Page 128

An advertisement by any provider must-

(a) not contain any statement, promise or forecast which is fraudulent, untrue or misleading;

o

A PROVIDER WHO ADVERTISES A FINANCIAL SERVICE BY TELEPHONE

(2) Where a provider advertises a financial service by telephone-  

a) an electronic, voice logged record of all communications must be kept until such time as it becomes clear that no rendering of a financial service to a particular person so addressed by telephone will follow;  

(b) a copy of all such records must be provided on request by the client or the registrar within seven days of the request;  

(c) all the information required by sections 4(1)(a) and (c) and 5(a) and (c) shall not be required: Provided that the client is provided with basic details (such as business name and telephone number or address) of the provider or relevant product supplier, and of their relevant compliance departments: Provided further that, if the promotion results in the rendering of a financial service, the full details required by those sections are provided to the client in writing within 30 days of the relevant interaction with the client.

(3) Where a provider advertises a financial service by means of a public radio service, the provisions of subsection (2)(c) apply with the necessary changes.

INSMAT final materials31/10/03

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