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Unit Standard No.12164Page 137

Describe the role of the various industry bodies, in relation to standard setting for FAIS.

The role, duties and powers of the courts are described in terms of judgments against organisations and redress through the courts

Demonstrate and indicate an understanding of the remedies available to the industry and avenues for reinstatement for an organisation.

Demonstrate an understanding of the role, powers and duties of the Ombud as they apply to individual clients.

Demonstrate an understanding of the role, powers and duties of the Registrar are explained as they apply to individual clients.

Examine and investigate the manner in which complaints are handled by the industry are handled with reference to Financial Services Board directives.

INSMAT final materials31/10/03

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