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Unit Standard No.12164Page 142

TASK SHEET 5.1

QUESTIONS AND ANSWERS:

Answer the following questions relating to the Ombud for Financial Services.  You may need to consult the FSB website, under the “FAIS FACTS” section to find some of the answers, as well as consult the notes above.

1.Who is presently the Ombud for Financial Services?

2.Why has the Office of the Ombud for Financial Services been set up?

3.What is the difference between the Ombud for Long Term Insurance and the Ombud for Financial Service?

4.What are the powers of the Office of the Ombud for Financial Services?

5.On what requirements from our constitution is the function of the office of the Ombud based?

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INSMAT final materials31/10/03

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