Unit Standard No.12164Page 152
Create a “COMPLAINTS TO DO LIST” for an FSP, by summarising the “complaints rules” from the General Code of Conduct provided above, using the following headings:
-What a provider needs to do
-Basic principles of systems and procedures
-Resolutions of complaints
You may use a mind map, spider web or any other format to show your summary.
Then discuss your summary in your groups, and form one summary by sharing your ideas and thoughts.
INSMAT final materials31/10/03