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Unit Standard No.12164Page 31

ACTIVITY SHEET 1 B

FUN ROLE PLAY ACTIVITY TO INTRODUCE THE

CONCEPT OF COMPLIANCE TO THE LEARNER

Instruction to the Learner:

Decide who in your group will play the following two roles:

1.Client

2.Salesperson

Take the following script and familiarize yourself with it.  In the meantime,  the rest of the group can prepare to jot down the “compliance points” from this role-play, for e.g. The handing out of a statutory notice and letter of intro, is a “compliance point”.

Then, once the role-play is over, the group can discuss these points jointly.

You might wish to use this story of Compliance and the Shoe Salesman as an “ice breaker” to the course at the very outset. as a “fun role-play exercise”.

COMPLIANCE.........FOR THE SHOE SALESMAN  !!!!

"I'd like to buy a pair of black leather shoes, please." "Sir, if only it were that simple.  Here's my card.  Letter of introduction and here's your Statutory Notice." "What's this for?" "It tells you that I can only talk to you about shoes and allied products sold by this shop.  I can't talk to you about shoes sold by any other shoe shop nor can I give advice on sausages for instance." "I see." "Probably the best way to proceed is to show you where we fit into the footwear industry.  We buy the most of our footwear from the Far East at a fairly modest price and sell them onto the public at a considerably higher price.   Of course, out of the mark-up we pay for transportation, import duties, rent   and sales, display staff, sales staff, cleaners and administration staff etc., and, of course, the shareholders have to be paid a dividend out of the remaining profits.  Not many people think about this when they buy shoes.  It may be that even when I have all the facts I may recommend that you do not buy footwear at all.  May I proceed?" "What do you want to know?" "Well how many arms and legs have you got for a start?" "What have arms got to do with shoes?" "Well, sir,  if  for example you had only one arm and I sold you a pair of shoes with laces - it could be construed by BASTARD as bad advice."

INSMAT final materials31/10/03

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