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1) Historical Perspective & Roles of Phlebotomists

2) Health Care Settings

Reading Assignment:

Reading Assignment:

Chapter 1: 3 - 11

Chapter 1: 18 - 38 Appendix C: A12 - 22

Objectives:

Objectives:

  • 1.

    Define the term phlebotomy.

  • 2.

    List the reasons for blood

collection.

  • 3.

    List the duties and responsibilities of a phlebotomist.

  • 4.

    Describe personal characteristics that are important in a phlebotomist.

  • 5.

    List the professional agencies that provide phlebotomy certification.

  • 6.

    Discuss the case that lead to the California State Certification Requirements for phlebotomy.

  • 7.

    Define the key terms related to the ability to obtain California State Certification.

  • 8.

    Differentiate the require- ments for a Limited Phlebotomy Technician, for a Certified Phlebotomy Technician I, and for a Certified Phlebotomy Technician II.

9.Discuss what continuing education is required of a phlebotomist in California.

  • 1.

    Demonstrate knowledge of the health care delivery system and associated medical terminology.

  • 2.

    Identify the health care providers in hospitals and clinics and their major functions in which the phlebotomist may interact.

  • 3.

    Describe the organizational structure and functions of the clinical & anatomical laboratory department.

  • 4.

    Discuss the roles of the clinical laboratory personnel and their qualifications for these professional positions.

5.List the types of laboratory procedures performed in the various sections of the laboratory.

3) Clerical Duties

Reading Assignment:

Chapter 1: 19 Chapter 8: 256 - 271 Chapter 14: 498 - 508

Objectives:

  • 1.

    Define basic terms associated with computerization in Health Care.

  • 2.

    List the different types of information management systems and computer functions used by the Laboratory to obtain and report patient related information.

  • 3.

    List the typical reasons for telephone use by laboratory staff and the characteristics of good telephone techniques.

  • 4.

    Describe the test request process, identify the types of requisitions, and list the information required on a requisition.

  • 5.

    List the different types of test collection and testing priorities as it relates to patient status and organize a work load according to these priorities.

  • 6.

    Describe how to verify fasting and other patient status requirements, and what to do when these requirements have not been met.

  • 7.

    List the methods used to confirm the patient's identity for a variety of situations and patient age groups.

  • 8.

    Explain how the phlebotomist should handle ID discrep- ancies and the procedure for a "missing" ID band.

9.List the items required on specimen collection containers and requisitions.

4) Customer Service

Reading Assignment:

Chapter 1: 13 - 19

Objectives:

  • 1.

    Identify the unique factors in healthcare and the laboratory environ- ment which present customer service challenges.

  • 2.

    Describe the behaviors and characteristics of professionalism as it applies to phlebotomy.

  • 3.

    Apply basic concepts of communication, inter- personal relations, and stress management to phlebotomy.

  • 4.

    Discuss effective verbal and nonverbal communi- cation appropriate in the workplace.

  • 5.

    List the characteristics of active listening.

  • 6.

    List the types of diversity present among labora- tory customers.

  • 7.

    List the methods used to confirm the patient's identity for a variety of situations and patient age groups.

  • 8.

    Differentiate between internal and external laboratory customers.

9.List appropriate ways to resolve conflict situations.

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