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Troubleshooting in Norton AntiVirus for Macintosh

See “Norton AntiVirus for Macintosh messages” on page 121.

The problems discussed in this chapter are not directly related to virus activity. If the problem you are trying to resolve is not in this chapter, consult the Read Me file on the Norton AntiVirus for Macintosh CD.

For a comprehensive list of the latest troubleshooting tips, see the Symantec Service and Support Web site, at this URL: www.symantec.com/techsupp/

Installation problems

See “Installing Norton AntiVirus for Macintosh” on page 19.

If you encounter any problems installing Norton AntiVirus, try restarting from the CD and installing Norton AntiVirus again.

My Macintosh continually starts from CD; I can’t remove the CD

If your computer continues to start from the CD, use the Startup Disk Control Panel to reset the computer.

To restart your computer from the hard drive

1

In the Startup Disk Control Panel, make sure that your hard disk is selected.

2 3

On the Special menu, click Restart.

When you hear the startup chime, press the eject button on your CD- ROM drive to eject the CD. Your computer should now start from the hard disk.

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