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Troubleshooting in Norton AntiVirus for Macintosh Protection problems

Why can’t I create an alias to Norton AntiVirus?

If you did not install Norton AntiVirus, you cannot create an alias (a shortcut icon that points to an original object such as a file, folder, or disk) to it because of the access permissions established in Mac OS X v10.1. Have the person who installed the software create an alias and place the alias in an area to which you have access. You can then drag the alias to the location you want.

Protection problems

A file on the disk may be damaged, or Norton AntiVirus ran out of memory, or some other error occurred during scanning.

To determine if a file is causing the problem

1 2

Start Norton AntiVirus.

On the File View tab, click the drive triangle to display the folders inside.

3

Scan the folders one at a time to determine where the problem is occurring.

4

Scan your disk again from the Norton AntiVirus main window. You may also want to examine the disk using a program such as Norton Disk Doctor (part of Norton Utilities for Macintosh).

See “How to start and exit Norton AntiVirus” on page 39.

In Mac OS 8.1-9.x, if you have large files, or a large number of files, you may need to raise the memory allocation for Norton AntiVirus.

To increase memory allocation in Mac OS 8.1-9.x

1 2 3 4

Close Norton AntiVirus. Select the Norton AntiVirus icon. On the File menu, click Get Info. Increase the memory allocation in the Preferred Size field.

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