Troubleshooting in Norton AntiVirus for Macintosh General Macintosh troubleshooting
I’m having trouble updating virus definitions using LiveUpdate
In some rare cases such as immediately after the emergence of a new virus, the LiveUpdate servers may be very busy and it may be difficult to get a connection. In such cases, keep making connection attempts and you should eventually be successful.
When using LiveUpdate, make sure your Internet connection is working by testing the connection with your application, such as your Web browser.
General Macintosh troubleshooting
In Mac OS 8.1-9.x, if you experience a problem starting your Macintosh after installing Norton AntiVirus, there may be a conflict with other extensions on your computer. Follow the procedures below to troubleshoot the problem.
You should try restarting your computer with Extensions disabled. Extensions may conflict for one or more of the following reasons:
There may be more than one copy of the System file on the same partition.
A file may be damaged. The files may need to be loaded in a different order. One of the files may need to be updated.
Other troubleshooting steps
Here are some other steps you can take to resolve problems with your Macintosh.
Reinstall or upgrade the System software. For more information, see your Macintosh System documentation.
Use Norton Utilities for Macintosh to find and fix disk problems.
Rebuild the Desktop file. For more information, see your Macintosh System documentation.
Reinstall Norton AntiVirus.
See “Installing Norton AntiVirus for Macintosh” on page 19.