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Conduct an informational meeting with your network users to discuss the basic nature and behavior of computer viruses. Stress that while having a computer virus on your system is reason to take immediate action, there is no need to panic. Emphasize that many viruses spread from illegal software copies, and prohibit the use of such software in your organization. Finally, explain how you’ve configured Norton AntiVirus to respond to a virus.

In Mac OS 8.1-9.x, you can add a customized message to all virus alerts and virus-like activity alerts to indicate who the user should call for help (for example, “Call Help Desk for help at ext. 5555”).

Instruct your users to:

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Scan all software before using it. This includes programs downloaded from the Internet as well as new software.

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Watch for warning signs such as frequent system crashes, lost data, screen interference, or suddenly unreliable programs.

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Keep a current store of virus-free program backups. Avoid running programs from unscanned removable media.

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Write-protect removable media before using it in someone else’s computer.

To protect the workstations: Scan each workstation to make sure that it is virus-free. Train your users to use a file backup utility on a regular basis.

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Train your users to update the virus definitions file when it becomes available.

To protect the network:

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Password-protect all network executable directories so that only the administrator has write access to them.

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Scan for viruses on new and rented computers before using them. Schedule periodic scans of all network servers.

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If you are using Novell NetWare or Windows NT servers, use Norton AntiVirus Enterprise Solution components to protect servers from virus infections.

Before a virus is detected

See “About Alert Preferences” on page 101.

See “Service and support solutions” on page 133.

Using Norton AntiVirus on a network Preparing an emergency response plan

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