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Service and support solutions

Service and support information is available from the Help system of your Symantec product. Click the Service and Support topic in the Help index.

Technical support

Symantec offers several technical support options:

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Online Service and Support Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. This gives you access to current hot topics, knowledge bases, file download pages, multimedia tutorials, contact options, and more.

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PriorityCare telephone support PriorityCare fee-based telephone support services are available to all registered customers. For complete information, please call our automated fax retrieval service at (800) 554-4403 and request document 933000. You can also access the PriorityCare number for your product through the Service & Support Web site. You’ll be led through the online options first, and then to the telephone contact options available for your product and version.

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Automated fax retrieval Use your fax machine to receive general product information, fact sheets, and product upgrade order forms by calling (800) 554-4403. For technical application notes, call (541) 726-9410.

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