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Service and support solutions

Support for old and discontinued versions

When a new version of this software is released, registered users will receive upgrade information in the mail. Telephone support will be provided for the old version for up to twelve months after the release of the new version. Technical information may still be available through the Service & Support Web site (http://service.symantec.com).

When Symantec announces that a product will no longer be marketed or sold, telephone support will be discontinued 60 days later. Support will be available for discontinued products from the Service & Support Web site only.

Customer service

Access customer service options through the Service & Support Web site at http://service.symantec.com. From this site, you can receive assistance with non-technical questions, and for information on how to do the following:

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Subscribe to the Symantec Support Solution of your choice. Obtain product literature or trialware. Locate resellers and consultants in your area. Replace missing or defective CD-ROMS, disks, manuals, and so on. Update your product registration with address or name changes. Get order, return, or rebate status information. Access customer service FAQs. Post a question to a Customer Service representative.

For upgrade orders, visit the online upgrade center at: http://www.symantecstore.com

Worldwide service and support

Technical support and customer service solutions vary by country. For information on Symantec and International Partner locations outside of the United States, please contact one of the service and support offices listed below, or connect to http://service.symantec.com and select your region under the Global Service and Support.

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