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be useful to find ways to categorize services in your mission statement instead of a long laundry list of services.

Step 3 Development Administrative Objectives

Once a mission statement is developed, objectives will need to be developed that help determine if the unit or program is accomplishing its purpose and providing the services described in the mission statement.  The objectives should address the services currently being provided.  The objectives will form the basis for what is to be assessed during any assessment cycle.  

Guidelines for Developing administrative objectives:

1.

Make sure the objective is related to something that is under the control of the unit.

2.

The objective/outcome should be worded in terms of what the unit will accomplish or what its clients should think know, or do following the provision of the services.

3.

The objective/outcome should lead to improved services.  

4.

Make sure the objective/outcome is linked to a service described in the Unit Mission Statement.

You should consider using Bloom’s taxonomy (found in the handbook section on “Focus on Learning”) in selecting the appropriate verbs to help define your objectives.  

Effective objectives should be:

Consistent with the units and college mission.

Realistic.

Few in number.

Assessable.

Used by staff to set priorities and make decisions.

Be worded in terms of what will be the office or program will accomplish or what its clients should think, know or do following receiving the service.  

Provide information/data that can be used to determine what aspect of its services that need improvement.  

Examples of administrative unit objectives:

1.

Accurate, real-time class enrollment data are continuously available to faculty and administrators.

2.

Students who attend a Career Orientation Workshop can prepare a resume, interview well, and use our on-line bulletin board to monitor potential employment opportunities.

3.

All students attending orientation will receive email accounts and will know how to use the email system to communicate with students, faculty, and staff.

4.

Interlibrary loan materials will be delivered within eight working days.

5.

Students report satisfaction with Health Center Services; ratings will average at least 3.80 on a 5-point rating scale.

6.

On average, at least 100 students will attend each cultural event sponsored by the ASI.

7.

Faculty who attend Blackboard workshops will be able to create and update online course materials.

8.

Student government meetings follow procedures defined in the Handbook.

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