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9.

Staff who are certified to use the enrollment management system can independently add and delete courses, place enrollment restrictions on courses, and monitor course enrollments.

10.

Students using the Writing Center improve writing skills.

Administrative Objectives Should be Constructed Based on Currently Existing Services:

Following are simple frameworks for constructing administrative and student services objectives.

Name of Unit will

Provide

Improve

Decrease

Increase

Provide quality

etc. (see Bloom’s taxonomy)

Name of Current Service

Client

… will be satisfied with

Name of Current Service

Students attending

AES Services

Tutoring

Academic Advising

Workshopswill

Counseling Services

Etc.

Verb+ objective

Improve

Increase

Understand

Etc.

Step 4 Identify means of assessment and criteria for assessment

In many ways, assessment of administrative and support units is easier than for educational programs.  Much of the data needed for assessment may come from existing records.  Additionally, you do not need to wait until students complete a program of student to conduct your assessment nor do you have to search for a current test or examination to give you data needed in your assessment.  Generally the analysis of data is more straightforward than for academic programs.  

Administrative and support units will use the same assessment planning and reporting formats as academic units.  

Developing evaluation questions7

Program and project objectives become the basis for developing evaluation questions to use in the assessment plan and guide the data collection, analysis and determine if the project is meeting its purpose.   As you develop your assessment plan and evaluation questions you will identify the objectives and services that you will assess in any one assessment cycle.  

The development of evaluation questions consists of several steps:

Clarifying the goals and objectives of the project;

Identifying key stakeholders and audiences;

Listing and prioritizing evaluation questions to interest to various stakeholders; and

7 This section on evaluation questions and the forms found in Appendix B is based on Part III: Designing and Reporting Mixed Methods Evaluation from the NSF.  

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