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Changes in the assessment plan

Changes in the units mission statement and/or objectives

Revision of data and measurement approaches

Collection of data and analysis of additional data and information

Changes in data collection methods

Changes to services

Modify of services being provided

Addition to or removal of services being provided

Changes in the way services are supported

Changes in frequency of service being provided

Improvements in technology

Changes in personnel and/or time allocation

Provision of additional training

Revision of service standards

Other implemented or planned change

Web Sites and Reference for Administrative & Student Services

The general academic handbooks for assessment and evaluation referenced in other parts of the handbook are a good source to assist with program evaluation of administrative and student services programs.  However, you the following two sources (National Science Foundation and Kellogg Foundation) provide excellent information on program and project evaluation.  

National Science Foundation Resources for Program Evaluation provides an excellent overview of different aspects of program and project evaluation and can be found at http://www.ehr.nsf.gov/rec/programs/evaluation/nsfresources.asp You may want to pay special attention to the http://www.ehr.nsf.gov/EHR/REC/pubs/NSF97-153/start.htm Mixed Methods Evaluation Handbook and the http://www.nsf.gov/pubs/2002/nsf02057/start.htm The 2002 User Friendly Handbook for Project Evaluation

W.K. Kellogg Foundation Evaluation Handbook can be found at multiple sites.  The following is one of the sites http://www.wkkf.org/Pubs/Tools/Evaluation/Pub770.pdf

The materials referenced above also provide information on developing evaluation questions to include in your assessment plan.  .  

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