Jarvenpaa, CORE, 12/15/02
The configuration of the virtual team matters!
Watch for hybrid forms! Colocated subgroups provide many practical benefits in virtual teams, but this study suggests a potential downside.
Colocated subgroups can create faultlines that increase conflict and decrease trust compared to greater dispersion (and presumably no dispersion).
Faultline strength may increase with:
Greater similarity within subgroups (language, local culture, etc.)
More face-to-face communication within subgroups
Purely electronic mediated communication can alleviate the boundaries between ingroup and outgroup