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  Managed Services Are Hard To Define and Even Harder To Do

Range of Definitions Spans Broad Scope

AKO Phase I – Product Lease and T&M Labor

Seat Management

IT Infrastructure Outsourcing Is NOT Leasing

We Can’t Achieve What We Can’t Define

Vendor and Customer Have to Agree On Mission Need

Market Research and Due Diligence are at the Heart of it All

Look to Private Sector Approaches

Outsource The Infrastructure

Shared Goals & Accountability

Measure What We Need Not What We Always Did

Must Base Managed Service On TRUST & Common Goals

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